The Philadelphia Visitor Experience Conference returns for the third year in a row on Monday, October 6th at the Chemical Heritage Foundation in Old City. This year’s conference focuses on the shift from service to engagement, and begins at 9AM. The conference will be followed by Philly EMP’s October Happy Hour at Revolution House, just around the corner.
9:00 – Registration, networking, breakfast
9:30 – Welcome from Nicole Krom, Chair of Philadelphia Visitor Experience Conference immediately followed by keynote address from Jessica Sharpe, Director of Visitor Services at the Philadelphia Museum of Art
10:15-11:00 – Session A: Choose between Dealing with Difficult Visitors with Daniel Corti of the Barnes Foundation or Power in Numbers with Mickey Maley of the Franklin Institute
11:15-12:00 – Session B: Choose between Visitor Services On Your Toes with Gigi Naglak and Emma Max of the American Philosophical Society or Communication is Key with Amanda Dean of the Historical Society of Pennsylvania and Cynthia Helmstetter of the Barnes Foundation.
12:00-1:00 – Lunch: Wander around Old City and find a good spot for lunch
1:15-2:00 – Signature Session with Merilee Mostov, the Columbus Museum of Art’s Chief Engagement Officer
2:15-3:00 – Session C: Choose between Lessons Learned From Managing a Multi-Dimensional Frontline Staff with Krista Dahl Kusuma the Institute of Contemporary Art Boston or Providing Engagement When Services Still Must Be Done with Andrew White and Alicia Thomas of the Rosenbach.
3:15-4:00 – Roundtable Sessions: There will be several roundtable topics to discuss with panelists, topics and panelists TBA
4:00-4:15 – Closing Remarks
Join us at Revolution House from 4:30-6:30 for some drinks, snacks, and more networking! This happy hour will provide the opportunity for conference attendees to follow up on topics discussed throughout the day, ask a question that you may not have thought of earlier, or, for those who were unable to attend, a chance to get a feel for what was discussed. As always, the Philly EMP happy hour is a great opportunity to broaden your network and unwind with fellow museum professionals.
Check back here at phillyemp.com and at the Philadelphia Visitor Experience Conference website for more information in the coming months. Over the next few months, we will go into more detail about the individual sessions and the roundtable discussion topics.