The Philadelphia Visitors Service Conference planning committee is very pleased to announce that during Monday’s Signature Session presented by the Wells Fargo History Museum, attendees will be treated to Creating Culture: A Focus on the Visitor Experience with Hillary Olson, Director of Integrated Programming at the Franklin Institute. Hillary began her museum career on the West Coast at Griffith observatory and the Natural History Museum of Los Angeles County before moving east to serve as Director of Education at the Long Island Children’s Museum and later as Director of Long Island Nature Collaborative for Kids. Since joining the Franklin Institute team in 2011, Hillary’s dynamic leadership has fostered a culture of creativity and innovation in science education. Hillary holds a Bachelor’s degree in Earth and Space Sciences from Stony Brook University and a Masters of Education in Museum leadership from Bank Street College of Education.
Hillary’s session will focus on the visitor experience as something front line staff do every day – but what about the rest of us? Creating a cultural shift to create visitor-centric thinking across all of the staff in our institutions can be difficult, but the payoff is overwhelmingly worth it. Hillary will share the lessons learned in trying to shift the culture of an almost two-hundred year old Institution, and provide concrete tools and strategies for you to bring back to your own museums.
Due to an unforeseen emergency, previously announced Signature Session presenter Merilee Mostov is unable to join us in Philadelphia. The Philadelphia Visitor Experience Conference planning committee is looking forward to working with Merilee in the future.
In addition to this stellar lineup of speakers, the planning committee is pleased to announce that all attendees of this year’s conference will be granted free admission to the National Liberty Museum. Located right next door to the Chemical Heritage Foundation, the National Liberty Museum is dedicated to preserving America’s heritage of freedom by fostering good character, civic responsibility and respect for all people. Take some time during your lunch or after a session to visit the unique galleries, including stunning works of glass art. To visit the museum, simply show your conference ID (provided at registration) for your complimentary admission.
For more information about the Philadelphia Visitor Experience Conference, please visit their website at visitorexperienceconference.com. To follow the conference from home or work, check out this handy guide.